Advisory Board Chicago

Kyle Barnett is the Head of North American Physical Channels and US Head of Channels at BMO Financial Group. In this role Kyle leads efforts including long term physical channel strategic planning, economics analysis, performance standard definition and optimization of all branch and self-service channels in Canada and US. This involves working across borders and business lines to ensure delivery of customer experience and optimal business outcomes. Kyle also serves as the Head of US Channels to coordinate the strategy and delivery of integrated customer experience across mobile, online, contact center, ATM and branch platforms.

Frances R. Grossman is Executive Vice President at Urban Partnership Bank, which purchased the assets of ShoreBank on August 27, 2010. She continues in essentially the same role she carried out at ShoreBank where, as Executive Vice President, she worked in the areas of external relations, civic affairs, business development and government relations on the federal and local level.