Director of Philanthropy Information Systems - Flexible Location

Trust for Public Land (TPL) – a national leader and innovator in land conservation and park creation – seeks a new Director of Information Systems for the Philanthropy department. The individual filling this position may be located anywhere in the U.S. and can work fully remotely or in a TPL office if one is accessible. Both the Philanthropy Information Systems team and the larger Philanthropy Operations team are comprised of individuals that live in many different cities nationwide.

Trust for Public Land is a national nonprofit that works to connect everyone to the benefits and joys of the outdoors. As a leader in equitable access to the outdoors, TPL works with communities to create parks and protect public land where they are needed most. Since 1972, TPL has protected more than 3 million acres of public land, created more than 5,000 parks, trails, schoolyards, and iconic outdoor places, raised $84 billion in public funding for parks and public lands, and connected more than 9 million people to the outdoors. Join a diverse team of people working toward a mission you can believe in—creating parks and protecting land for people, ensuring healthy, livable communities for generations to come. Learn more about us.


Position Summary

Reporting to the Associate Vice President, Philanthropy Operations (AVP), the Director of Information Systems, Philanthropy (Director) is responsible for the system administration, data architecture, user support, and reporting of the Constituent Relationship Management system (CRM) and other systems. The Director and three direct reports leverage TPL’s information, technology, business processes, and people for the entire Philanthropy department of about 85 individuals located throughout the U.S. and for the organization at large.

The Director will support the AVP’s overall vision for ensuring that Philanthropy staff have the support resources they need to realize their goals. The Director is both a leader and an individual contributor. They will ensure that the needs of Philanthropy staff are met, that policies and procedures are up-to-date and documented, and Philanthropy Information Systems (PHIS) operations are at a satisfactory level. This position directs and participates in end-user support functions, including training, report generation, and service desk operations.


Performance Requirements
 
  • Act with integrity, honesty, and knowledge that promote the culture, values, and mission of The Trust for Public Land;
  • Anticipate the needs of teammates and colleagues by constantly evaluating those individuals and the environment for cues;
  • Deliver outstanding service to teammates and colleagues;
  • Maintain a calm demeanor during periods of high volume or unusual events;
  • Approach job functions and teammates with the flexibility to adjust and address competing priorities;
  • Manage many simultaneous competing priorities;
  • Perform, and ensure teammates perform data-centric tasks at a very high level of quality.


Required Knowledge, Skills & Abilities
 
  • Outstanding leadership, team management, and project management knowledge and capabilities are required;
  • Advanced CRM administration expertise required;
  • Thorough understanding of database structure, ETL, and proficiency in writing advanced SQL - queries, DDL, and DML;
  • Experience with business intelligence (BI) platforms;
  • Adept attention to detail and highly organized;
  • Excellent interpersonal skills;
  • Understand and carry out oral and written instructions and request clarification when needed;
  • Capable oral and written communicator with the ability to write for and present to diverse audiences;
  • Capable of working both independently and as part of a team;
  • Able to adapt constructively to rapidly changing dynamics and priorities;
  • Experience collaborating with and managing vendors and consultants.

Essential Functions

Director of Philanthropy Information Systems ~30%
  • Working collaboratively with the AVP and Associate Director of Philanthropy Operations, ensure the PHIS team’s priorities are in alignment with the Philanthropy Operations group, Philanthropy department, and overall organizational priorities;
  • Coordinate team members, system administration, data architecture, user support, and reporting to maximize support of TPL and its mission;
  • Help craft and implement the strategic plan and manage the budget for PHIS;
  • Participate in educating Philanthropy staff and the organization at large on Philanthropy Operations best practices and trends;
  • Along with the AVP and Associate Director of Philanthropy Operations, be a leader in building and maintaining a collaborative, cohesive, productive Operations team, fostering a pleasant and appealing work environment.

System and Operations Architect and Administrator ~40%
  • Serve as the system and data architect and administrator for the Philanthropy CRM and auxiliary systems, data, and operations;
  • Oversee information moving in and out of the Philanthropy CRM, including designing business rules or procedures for extracting, transforming, loading (ETL) or automated procedures for integrations with other systems;
  • Maximize the potential of systems and information in support of TPL and its mission - integrate new data sources, data architecture enhancements, data governance improvements, and application enhancements for user experience;
  • Assess systems and processes and recommend enhancements to ensure Philanthropy systems support TPL’s short-term and long-term goals.

Philanthropy Information Systems Team Leader ~15%
  • Be a leader in fostering an environment of continual improvement and achievement;
  • Ensure team members’ accountability for excellence with clearly defined, measurable goals;
  • Celebrate current achievements and set clear expectations for future success;
  • Mentor and guide team members to pursue and execute best practices;
  • Resolve any elevated service issues in a timely and effective manner;
  • Cultivate team members to help them realize their best potential.

User Training, Support, and Service Desk 10%
  • Develop, direct, and participate in user training and ongoing support;
  • Ensure the Philanthropy Service Desk (Jira) is operating optimally.

Other Special Projects 5%
  • Lead efforts around special projects assigned to PHIS, including consultant’s data needs, analytics projects, or other priorities that arise.

Qualifications
 
  • Minimum of 5 years experience administering a CRM for fundraising at a nonprofit organization;
  • Minimum of 5 years of leadership, management, and team-building experience.

We know there are great candidates who won’t fit everything we’ve described above or who have important skills we haven’t thought of. If that’s you, don’t hesitate to apply and tell us about yourself.


Compensation

As a full-time, exempt employee, you will be eligible for Trust for Public Land’s comprehensive benefits program, which includes medical, dental, and vision insurance, four weeks of vacation annually plus 16 holidays, and a 403(b) retirement plan, currently with a company matching up to 7%. We offer competitive salaries commensurate with experience; the range for this position is $130,000 to $140,000 annually.


To Apply - Please submit cover letter and resume at www.tpl.org/careers

The Trust for Public Land’s active goal is to be an inclusive and equitable place to work and build community. As the organization actively works to eliminate racial and other disparities, it welcomes candidates with diverse backgrounds and/or multicultural skill sets and experiences.