Associate Director of Phlanthropy Operations - Location Flexible

Posted Date: November 30, 2021
Location: San Francisco, California
The Trust for Public Land – a national leader and innovator in land conservation and parks creation – seeks a new Associate Director of Philanthropy Operations. Since 1972, The Trust for Public Land has connected communities to the outdoors and to each other. Today, millions of Americans live close to a park or natural area created by The Trust for Public Land, and countless more visit each year. From neighborhood parks to national parks, the organization has completed more than 5,000 projects, protected more than 3.5 million acres of land, helped to secure over 70 billion dollars of public funds for land protection and park creation, and inspired cities and towns nationwide to work to create a park or open space within a 10-minute walk of all their residents. 

Join a diverse team of dedicated and passionate people working toward a mission you can believe in—creating parks and protecting land for people, ensuring healthy, livable communities for generations to come. The Trust for Public Land maintains offices in more than 30 locations nationwide. The Philanthropy Operations team members are located throughout the U.S. The Associate Director may be located anywhere in the U.S. and can work fully remotely or in a TPL office if one is accessible. Get to know more about us.


Position Summary

Reporting to the Associate Vice President of Philanthropy Operations (AVP), the Associate Director of Philanthropy Operations (Associate Director) is both a partner to the AVP and other philanthropy operations directors in leadership and management, and an individual contributor across a wide range of departmental operations which includes three specialized teams (Prospect Development, CRM, and Gift Administration) and general operations of business intelligence, training, knowledge management, and internal communications for the larger Philanthropy department. The Associate Director ensures that policies and procedures are optimized and documented, that the Operations teams’ work is timely and accurate, and that communications are clear and well-understood. This position both leads and participates in end-user support functions including training, report and visualization design and production, and service desk operations.

The Associate Director along with the whole Philanthropy Operations group provides strategic support and solutions that leverage The Trust for Public Land’s data, technology, reporting, business processes, and people for the entire Philanthropy department of about 85 staff, and the organization at large to further its mission.
 
 

Performance Requirements
 
  • Act with integrity, honesty, and knowledge that promote the culture, values, and mission of The Trust for Public Land;
  • Maintain a calm demeanor during periods of high volume or unusual events;
  • Anticipate the needs of teammates and colleagues by constantly evaluating those individuals and the environment for cues;
  • Deliver outstanding service to teammates and colleagues;
  • Perform, and ensure teammates perform, data-centric tasks at a high level of quality;
  • Approach job functions and teammates with the flexibility to facilitate rapidly adjusting to address competing priorities;
  • Manage competing priorities and resolve them to deliver optimal outcomes;
  • Define needs, design solutions, and deliver desirable outcomes in a timely manner.


Required Knowledge, Skills & Abilities
 
  • This key position has a tremendous impact on the entire Philanthropy Department - outstanding leadership, team management, and project management knowledge and capabilities are required;
  • Adept attention to detail and highly organized;
  • Excellent interpersonal skills;
  • Ability to learn quickly;
  • Superior oral and written communication skills, including writing for and presenting to diverse audiences;
  • Capable of working both independently and as part of a team;
  • Adapt constructively to rapidly changing dynamics and priorities;
  • Experience collaborating with and managing vendors and consultants;
  • Pre-hire proficiency required in Microsoft Windows & Office and Google Workspace;
  • Proficiency required, with post-hire training as needed, in ClearView CRM, Jira & Jira Service Desk, and advanced Excel skills.

 

Essential Functions
 
  • Lead and produce materials for special projects assigned to Philanthropy Operations, including analytics projects, consultant’s data needs, or other priorities that arise;
  • Produce data visualizations using Excel, PowerPoint, or comparable tools;
  • Help ensure the Philanthropy Service Desk (Jira) is operating optimally;
  • Help design, lead, and deliver training for Philanthropy staff;
  • Stand-in for other Philanthropy Operations directors when vacancies occur;
  • Assist the AVP in building and maintaining a collaborative, cohesive, productive Operations team, fostering a pleasant and appealing work environment;
  • Help foster an environment of achievement and ensure staff accountability for excellence through clearly defined and measurable goals.  Celebrate current achievements and set clear expectations for future success;
  • Help craft and implement the strategic plan and budget for Philanthropy Operations;
  • Assist the AVP in educating the organization and Philanthropy staff on Philanthropy Operations best practices and trends.


Qualifications
 
  • Minimum of 5 years of management experience;
  • Minimum of 5 years experience in prospect development, CRM, or similar marquee operations within a nonprofit fundraising program; advanced proficiency in the principles, techniques, and tools of prospect development and CRM operations;

We know there are great candidates who won’t fit everything we’ve described above, or who have important skills we haven’t thought of. If that’s you, don’t hesitate to apply and tell us about yourself.


Compensation

As a full-time exempt employee, you will be eligible for The Trust for Public Land’s comprehensive benefits program which includes medical, dental, and vision insurance, three weeks of vacation annually plus ten holidays, and a 403(b) retirement plan, currently with a 5.5% company matching. We offer competitive salaries commensurate with experience; the range for this position is $110,000 to $120,000 annually.

The Trust for Public Land is an Equal Opportunity Employer and encourages diversity in the workplace. We welcome people of all backgrounds and seek to foster a culture of respect, openness, learning, integrity.